Privacy Policy
Effective January 1, 2026
Trueseal Charleston Insulation Company, insulationcontractorcharleston.com, hello@insulationcontractorcharleston.com
What this policy covers
Trueseal Charleston Insulation Company is an insulation contractor in Charleston, SC. This policy explains what information we collect when you use our website, how we use it, how long we keep it, and what you can ask us to do with it.
It applies to this website, starting at our home page, and to the information you send us through it. It doesn't cover other websites we link to, which have their own policies. You can read more about who we are on our About page.
Information you give us
When you fill out our estimate or contact form, we collect what you type in. That usually includes your name, phone number, email address, the address of the property, and a description of the job, such as a hot upstairs room or a drafty crawl space.
Our contact form is hosted by an outside form service, so your entries pass through that service before they reach us. When you call or email us, we keep the details you share so we can answer your question and schedule your estimate.
Please don't send payment card numbers, Social Security numbers or other sensitive details through the form. We don't need them to give you an estimate.
Information collected automatically
When you visit the site, your browser sends basic technical information. This can include your IP address, browser and device type, the pages you viewed, how long you stayed, and the site that sent you here.
We use analytics tools to see this information in summary form, such as which pages people read most. That helps us keep the site useful and fix pages that aren't working. We don't use it to identify you personally.
Cookies
Cookies are small files a website stores in your browser. Our site and the tools it uses may set cookies to make pages load properly, remember basic settings and count visits.
You can block or delete cookies in your browser settings. The site will still work if you do, though some features, like the contact form, may not behave as smoothly.
How we use your information
We use what you send us to reply to you, set up and carry out your estimate, schedule and complete the work, send invoices, and follow up on the job.
We also use site information to understand how people find us and to improve the website. We don't sell your personal information, and we don't rent or trade it to other companies for their marketing.
Who we share it with
We share information only with companies that help us run the business and the website, such as our website host, our form service and our analytics provider. They handle it on our behalf and only for those purposes.
We may also share information if the law requires it, to protect our rights or the safety of others, or if the business is sold or reorganized, in which case this policy would still apply to what we already hold.
How long we keep it
We keep estimate requests and customer records for as long as we need them to do the work, answer warranty or service questions, and meet tax and recordkeeping rules. If you contacted us and never became a customer, we keep your message only as long as it's useful for following up.
When we no longer need the information, we delete it or remove the details that identify you. Our outside services keep data on their own schedules under their own policies.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it, or ask us to delete it. You can also ask us to stop contacting you. Some states give residents more specific privacy rights, and we'll honor the ones that apply to you.
We may need to confirm who you are before we act on a request, so we don't hand your information to someone else. We may keep some records after a deletion request when the law requires it or when we need them to finish a job you're paying for.
Children's privacy
This website is meant for adults arranging work on their homes and businesses. We don't knowingly collect information from children under 13. If you believe a child has sent us information, let us know and we'll delete it.
How we protect your information
We use reasonable steps to keep your information safe, including limiting who on our team can see it and using services that protect data in transit. No website or email system is completely secure, so we can't promise that information sent online will never be exposed.
Changes to this policy
We may update this policy when our website, our tools or the law changes. The current version will always be on this page, and if we make a significant change in how we use your information, we'll say so here.
How to raise a privacy concern
If you have a question about this policy, want to make a request about your information, or think we've handled your information the wrong way, reach out through our Contact page or call us at (843) 278-0544. We answer the phone Monday through Sunday, 7 AM to 10 PM.
Tell us what you're asking for and how to reach you. We respond within 1 business day, and we'll let you know if a request will take longer to complete.